Need help? Our support team is ready to assist with account questions, verification, technical concerns or general feedback. Whether you have queries about slots, online casino, live casino, active promotions, featured games, recent wins, withdrawals, payment methods, bonus balance, free spins or live betting, we’ll guide you through the process. Contact us by email, phone or via the support centre and we’ll respond as soon as possible.
| Department | Contact |
|---|---|
| Customer support | [email protected] (live chat and email; help with verification, withdrawals and payment methods; usual reply within a few hours) |
| General enquiries | [email protected] (business enquiries and feedback; reply within 48 hours) |
| Affiliate enquiries | [email protected] (partnerships and publishers; weekdays) |
| Phone | +44 20 7643 5829 (for urgent account or payment queries) |
| Working hours | Mon-Fri, 09:00-18:00 |
Email Support
Email is the preferred way to contact support for detailed requests, account-related issues, or anything that needs an explanation or supporting documents. Add a clear subject line and make sure your contact details are up to date. This helps the team understand your request, follow up if needed, and avoid unnecessary delays.
Contact Form
Response Time
Support response times: Most inquiries are answered within one business day. Simple requests and account queries often receive a reply the same or next day. Complex cases such as enhanced verification, payment investigations, or compliance reviews may take longer depending on their nature and the checks required. We will keep you updated by email and in-account messages throughout the process.
Feedback
Have feedback or ideas to improve the site? We want to hear from you. Send suggestions about games, promotions, payments, or anything else and our team will review them carefully. Your input helps shape updates and fixes, so please be specific where possible. Use the in-site feedback form or email [email protected] and we’ll get back to you.