mFortune Casino Terms and Conditions

This page sets out the rules that govern use of our platform and the relationship between us and our users. It explains what we expect from you, what you can expect from us, and the main operational points you need to know before registering and while using your account. By using the site you agree to these terms and any additional promotional rules that apply to specific offers.

Account responsibilities

You are responsible for keeping your account details accurate and secure. Only one account is permitted per person. You must not allow anyone else to use your account or payment methods. We may require you to verify your identity, address, and payment ownership at any time and you must provide the documents we request.

We expect you to protect your username and password. If you suspect unauthorised access, contact support immediately. We may limit, suspend or close accounts where we believe there is fraud, collusion, misuse of promotions, or other breaches of these terms. Dormant accounts may be subject to administrative actions in line with the platform policy.

Eligibility requirements

To open and operate an account you must meet our eligibility rules. You must be at least 18 years old and ordinarily resident in England, Scotland or Wales. You must hold and use payment methods that are solely in your name. Using tools to disguise your location, such as VPNs, is prohibited and may lead to account restrictions.

Acceptable platform use

Use of our services must be lawful and honest. Automated software, bots, scripted play, or any attempt to manipulate games or outcomes is prohibited. Do not attempt bonus abuse, collusion, or other activity designed to exploit the platform. We reserve the right to void bets, adjust balances and close accounts where abuse is identified.

General bonus and promotion rules

Promotions and bonuses are subject to separate terms which form part of these conditions. Where a promotion applies, its specific rules override general statements here. Wagering, game contribution and withdrawal restrictions may apply. Requesting a withdrawal may cancel any active bonus balance. We may correct errors in a promotion or suspend an offer if we identify a problem.

Deposits and withdrawals

All deposits must be made from payment methods that belong to the account holder. Credit-card deposits are not accepted. The available payment methods, limits and processing times are shown in the cashier and may change. Withdrawals will normally be returned to the verified method used to fund the account and may be subject to identity and source-of-funds checks.

We may delay or refuse withdrawals while checks are carried out, and we may request additional documentation. Account or transaction reviews can take time - in some cases up to 30 days - depending on the checks required. Repeated rapid deposit-and-withdraw patterns without play may lead to delays or account closure.

Dispute resolution

If you have a dispute, contact our support team through the site and provide relevant details and evidence. We aim to respond and investigate promptly. If we cannot reach agreement, we will outline further options and any independent complaint route available to you.

Updates to terms and conditions

We may amend these terms from time to time. We will publish changes on the site and, for material updates, notify logged-in users. Continued use of the platform after changes are published constitutes acceptance of the revised terms. Please check this page regularly to stay informed.