mFortune Casino Responsible Gambling

We take responsible gambling seriously and aim to make play safe and controlled for everyone. We provide clear tools and practical options so you can manage how, when and how much you play. If you ever feel gambling is becoming a problem, contact our support team and consider the self-exclusion and national help services listed below.

Player protection principles

We prioritise player safety, fair play and informed choice. We require accurate account details and identity checks so we can verify eligibility and offer the right safer-gambling measures. We monitor activity to identify risk and may intervene where we see signs of harm or suspicious behaviour.

Activity-control tools

Account limits

You can set deposit, staking and loss limits on your account. These controls help you stay within a budget and reduce the risk of chasing losses. Lowering limits takes effect immediately; increases or removals usually require a 24-hour waiting period.

Session and time controls

Set session reminders and daily play time limits to manage how long you spend on the site. We also offer short account breaks so you can step away for a set period without closing your account.

Deposit limits

Deposit limits are available on a daily, weekly and monthly basis. You choose the amounts that suit you and can reduce them at any time. If you request an increase, it will not be applied immediately to give you time to reconsider.

Loss limits

Loss limits let you cap the amount you can lose over a set period. These work alongside deposit limits and give an additional safeguard against overspending. Use both controls together for tighter protection.

Time limits and account breaks

Time limits include session timers and short time-outs. Account breaks prevent access for the chosen period and automatically end when the break expires. For longer-term protection, consider self-exclusion.

Self-exclusion

Self-exclusion blocks your access for a defined period and can include exclusion across affiliated sites. The minimum self-exclusion period is six months. We also support national self-exclusion registration where available, with typical options from six months up to five years.

Signs of problematic behaviour

Look out for increased spending, chasing losses, hiding activity, borrowing to play, or neglecting other responsibilities. If you notice these signs in yourself or someone close to you, take steps to limit play and seek help.

Tips for maintaining control

Set strict deposit and loss limits, use session reminders, schedule regular breaks, avoid gambling when stressed or tired, and remove saved payment details if needed. Talk to a friend or close contact about your limits and ask them to help you stay accountable.

Professional help and support organisations

If you need extra support, contact recognised organisations such as GamCare, BeGambleAware or register with the national self-exclusion service. For account actions or support from us, contact [email protected] and our team will assist with safer-gambling tools and next steps.