Privacy and Data Policy

At mFortune Casino, we take your privacy seriously. This policy explains what information we collect when you use our services, how we use and protect it, and the choices you have about your personal data. Please read it alongside any privacy settings or notices shown when you use the site.

Information we collect

We collect information you provide to us, information generated when you use your account, and certain details collected automatically from your device. The information we need depends on the services you use and the checks required to manage your account.

Personal data

When you register or contact us, we may collect your name, date of birth, contact details and address. We may also request identity documents or other information needed to verify your details, protect your account and meet applicable requirements. Please keep your account information accurate and let us know if it changes.

Technical data

We may collect details such as your IP address, device type, browser, site settings and activity on our services. This helps us keep the site working, understand how it is used and identify unusual account activity.

Transactional data

We keep records of deposits, withdrawals, payment methods, account balances and other account transactions. We may also record your communications with our support team and the actions taken in response to a request or complaint.

How we use your information

We use your information to create and manage your account, process transactions, respond to enquiries and provide the services you request. We also use it for identity and payment checks, account security, safer gambling measures, record keeping and compliance with applicable obligations. Where we use information to understand site performance or improve our services, we aim to use only what is needed for that purpose.

How we protect and store data

We use access controls and other security measures designed to protect personal information from unauthorised access, loss or misuse. Access is limited to people and providers who need the information for their work. We retain information for as long as necessary for the purposes described here, including any applicable record-keeping requirements, and then delete or anonymise it where appropriate. No online service can guarantee absolute security, so please keep your login details private.

Cookies and tracking technologies

Cookies and similar technologies help the site function, remember your preferences, support security checks and show us how the services are used. Some may be set by providers that help us operate the site. Where a choice is available, you can manage optional cookies through the site's cookie settings or your browser. Restricting certain cookies may affect how parts of the site work.

Your privacy rights

You may ask to access the personal data we hold about you, correct inaccurate details or request deletion of information. You may also have other rights relating to how your information is used. Some requests may be limited where we need to keep records or meet other obligations. To make a request, use the privacy or support contact options provided on the site. We may need to confirm your identity before responding.

Sharing information with third parties

We may share information with providers that support payments, identity checks, security, hosting and customer service. We may also disclose information where required to meet legal obligations or respond to a valid request from an authorised body. We expect providers handling personal data on our behalf to use it only for agreed purposes and to protect it appropriately.

Updates to this policy

We may update this policy when our services, practices or requirements change. The latest version will be available on the site. Please check it from time to time so you know how we handle your information.